Our returns & exchanges policies only cover items purchased directly from our web site.
Items purchased from our discounted Sale section are not eligible for "Change on Mind" returns.
If you change your mind, or if the item is the wrong size or colour, you may be eligible for a "Change of Mind" return.
Change of Mind returns
You must contact us no more than 14 days from the date of your purchase to arrange a return. Please DO NOT send an item back without contacting us first.
Item(s) must not be from our discounted Sale section.
The item(s) must be in original condition - unworn and unwashed, with original labels and swing tags attached.
You can opt to exchange the item(s), or receive a refund or store credit for the item(s) purchase price. Initial order shipping costs are non-refundable.
All return shipping costs are at your own expense. If you opt for an exchange, please include a self-addressed postage pre-paid satchel when you return the original item(s) to us.
We are not liable for any loss/damage whilst a returned item is in transit. For this reason, we recommend returning the item(s) via a postage method with tracking and adequate coverage for loss/damage.
Faults
If you believe an item purchased from our web site is faulty, you may have the right to receive a
repair, replacement or refund under
Australian Consumer Law.
Important Note: the following conditions will not be considered product faults under any circumstances:
Product damage, shrinkage or felting due to washing/handling an item in a way other than specified on the product care label.
Damage to products during regular use and storage by insects, such as moths and silverfish.
Damage due to regular wear and tear.
See the Product Care section below for further details.
If you believe an item purchased from our web site is faulty, please
contact us immediately. Please DO NOT send an item back without contacting us first.
Shipping damage
If you believe an item purchased from our web site was damaged during shipping, you may have the right to receive a
repair, replacement or refund under
Australian Consumer Law.
If you believe an item purchased from our web site has been damaged during shipping, please
contact us immediately. Please DO NOT send an item back without contacting us first.